Frequently asked questions

Shipping and Delivery

When will I receive my order?

We aim to send out all orders next working day. We will send you an email as soon as your products are dispatched.

How much is delivery?

For UK orders under £40, we have a set fee of £4.50 for delivery (UPS 1-2 business day service). We like to make life simple! Shipping to Northern Ireland £9.50 for all orders below £75 and £4.50 for all orders £75 and over.

Do you offer free delivery?

For orders over £40 we will ship your products to you free of charge!

What shipping method do you use?

We use Hermes to send out orders under £50 (3-4 working days); orders over £50 will be send out by UPS 1(1-2 working days). Dog Food is shipped with DPD 1-2 workind day service.

Can you ship internationally?

Let us know where you are and we’ll work out the costs!

Refunds and Returns

Do you offer a refund if I change my mind?

If you change your mind, please get in touch as soon as you can. The items must be returned to us within 7 days of receipt, as per the Distance Selling Regulations, to qualify for a refund. We will refund the full price of the products, minus the postage, as long as we receive them back in the same condition as it left us.

What do I do if my order is wrong or damaged?

Firstly, we’re really sorry if this has happened! We will happily provide a full refund or send you out the correct items – just get in touch to let us know what’s happened within 7 days of receipt.

We will ask you to return the sent goods to us but will refund the postage as soon as we receive those in the condition they were sent, complete with original packaging.